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Plan
Free/Premium
Country
Device
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Hey there @user-removed,
thanks for posting!
I would love helping.
Please provide some more details so i can try and understand the issue exactly.
Have a great week=)
Hey @user-removed - help's here!
Could you confirm you've already tried all the steps in this support article, specifically the ones under the heading Gift card not working?
If that doesn't work, could you let us know which retailer you bought the gift card from? We'll look into it.
Thanks! We'll be looking out for your reply.
If the account type is Premium with Hulu, the gift card will not work.
Gift cards cannot be used for Spotify Premium with Hulu.
Look at the account overview, and see what type of account it is. Is it Spotify Premium, Spotify Free, Spotify Premium with Hulu, or something else?
Even if you have not activated the Hulu service, if your account type is Premium with Hulu, then gift cards cannot be redeemed.
Spotify is not acknowledging this problem.
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