google mini offer rejected

[chomosly]

Plan

Free/Premium

Country

Canada

Device

iphone11

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I redeemed the google nest offer and went through all the way to the payment,  finished the payment and received an email that it got rejected. I cannot redeem the offer anymore on the same account even though I never obtained a google home. Is there a way for me to redo the process?

[Elena]

Hey there @chomosly,

Thanks for reaching out about this here in the Community!

Apologies for the delayed response, we just came across this thread. Could you let us know if you’re still having troubles with this?

If you are, can you let us know the exact error message that you've received in the email, so that we'll be able to know what to suggest further?

Keep us in the loop here.