Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

hola buenas tardes eh recibido un pago de Spotify <Snip - Moderator Edit> Stockholm SE

hola buenas tardes eh recibido un pago de Spotify <Snip - Moderator Edit> Stockholm SE

me llego un pago de una cuenta vieja que no uso y aparte nunca puse mis datos ahi y me aparecio esto Se ha realizado una compra INTERNACIONAL por $ 4.550 en Spotify <Snip - Moderator Edit> Stockholm SE asociado a su tarjeta terminada en **** <Snip - Moderator Edit> el día 27/01/2024 a las 20:11 hrs. y yo nunca eh echo una compra ya que estoy en un plan familiar y quiero un rembolso de mi dinero

Reply
1 Reply

Hey there,

 

Thanks for getting in touch about this in the Community! We hope you don't mind a reply in English as it's the official language of the Community. 

 

First up, for security reasons, we've edited your message and removed sensitive info that was posted.

 

If you know the credentials of that old account you were charged for, you can log in and cancel the subscription by following the steps here. If you don't remember that info, you can check if you have any additional accounts on Spotify by following these specific steps. 

 

Or if you prefer, you can contact our Support team and they'll help with that.

 

Lastly, you can find our refund policy here

 

Let us know if you have any questions!

Susan_GPModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts