how can I update my payment from another country without changing plan?

[laschonsh]

when wanting to update my payment method, from a Canadian bank account to a French one it just tell me that I am not able to get my actual plan (individual premium). It also stays in CAD instead of switching in euro, how can I update my banking info without changing plans?

[Maxim]

Hey @laschonsh ,

Thanks for reaching out.

I recommend that you try following the steps listed here for updating your payment method, which will result in your country setting being updated on your next billing date.

When doing so, I recommend that France is selected as the country on the bottom right of the website (where you can select the country) as well as below the list of payment methods on the site where you update your payment method.

Keep in mind that you must also be in France when updating it, otherwise it won't work.

Let me know how it goes 🙂

[laschonsh]

Hi Maxim, thanks for the help but I have tried this and I still have the error message that I'm not eligible for the individual spotify premium (my current one). I put a screenshot of the message attach.

[Maxim]

Hey @laschonsh ,

Thanks for letting me know 🙂

Can you give it a try in another browser and/or on another device?

Looking forward to your reply.

[Nolardo]

It happened the exactly same to me and i have tried everything and it doesn’t work 

[MihailY]

Hey @Nolardo,

Thanks for reaching out.

If you're having trouble updating the payment method using these steps, make sure that the payment method was issued in the country you're currently located in.

In case you're trying to update it from this page, please note that you can only do it by selecting a different plan than your current one, and in addition, you need to make sure that you've selected the correct country when you're entering your payment details.

We hope this helps. Let us know if you have other questions.

[laschonsh]

Thanks all for your help!
I ended up having to unsubscribe my plan to be able to switch to another country's plan