Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

how do i get a refund from a charge that was a mistake ?

how do i get a refund from a charge that was a mistake ?

I was using a free trial that was made sometime possibly 3 months ago. I forgot to cancel the trial until I saw the charge on my card. My trial ended yesterday around 2:26 pm (when I got charged) and as soon as I saw the charge I canceled right then and there. I don't use spotify which is why I wasn't aware of the trial that was still being used. Is there a way the subscription could be canceled and I could get my 10.99 back being I'm already paying for enough and 10.99 being out my account for an app i don't use is not appreciated ! Please help in any ways necessary, thank you.
Reply
2 Replies

Hey!

 

Thanks for sharing your request in the Community.

 

You can follow these steps to Cancel Premium plans, and you can also read about Spotify's Refund Policy in this support article. If you believe that you're eligible for a refund, feel free to reach out to Customer Support here.

 

Let me know if this helps and if you have any other questions.

Anyk17

deseo un reembolso de un cobro que no autorice que se descontara de mi tarjeta 

Suggested posts