i already redeem my premium . but why i still cant gat the premium ?

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i already redeem my premium . but why i still cant gat the premium ?

farhanaadeeba
Casual Listener

i already redeem my premium but why i still don’t get that premium ? 

5 Replies

mimi2424
Newbie
CAN T PAY SPOTIFY WITH CARD REDEEM PEMIUM WHY
I PAY THE LAST MONTHS WITH REDEEM

Alex
Moderator
Moderator

Hey @mimi2424,

 

Thanks for the post!

 

Can you clarify exactly how you want to pay for Premium and what error messages you're getting when you try to do it.

 

Cheers.

AlexModerator
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Luke
Rock Star 17
Rock Star 17

Hey @farhanaadeeba,


you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

 

 

Upgraded-not-Premium-twitter_support.png
Have a great day!

LK608

LukeRock Star 17
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farhanaadeeba
Casual Listener
i have to redeem at my email ? and not at spotify.com?

Luke
Rock Star 17
Rock Star 17

Hey again @farhanaadeeba,

I'm sorry for the confusion!

Subscribing at https://www.spotify.com/premium/ is correct. If you're still not seeing your Premium after this however, I'd recommend having a quick scan of the email accounts you own for emails from ‘hello@spotify.com’. That way you can check the receipt, to determine which one you used to sign up for at www.spotify.com - and log in there.

 

If this doesn't help, the steps here might also do the trick:
https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

 

Have a great day!

LK608

LukeRock Star 17
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