i already redeem my premium . but why i still cant gat the premium ?

[farhanaadeeba]

i already redeem my premium but why i still don’t get that premium ? 

[Luke]

Hey @farhanaadeeba,

you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

Have a great day!

LK608

[farhanaadeeba]

i have to redeem at my email ? and not at spotify.com?

[Luke]

Hey again @farhanaadeeba,

I'm sorry for the confusion!

Subscribing at https://www.spotify.com/premium/ is correct. If you're still not seeing your Premium after this however, I'd recommend having a quick scan of the email accounts you own for emails from ‘hello@spotify.com’. That way you can check the receipt, to determine which one you used to sign up for at www.spotify.com - and log in there.

If this doesn't help, the steps here might also do the trick:
https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

Have a great day!

LK608

[mimi2424]

CAN T PAY SPOTIFY WITH CARD REDEEM PEMIUM WHY
I PAY THE LAST MONTHS WITH REDEEM

[Alex]

Hey @mimi2424,

Thanks for the post!

Can you clarify exactly how you want to pay for Premium and what error messages you're getting when you try to do it.

Cheers.