i've been getting charged but not getting the service

[alessa25]

i've been getting charged for premium for about 3 months, but i don't get the service, and i have a family package but every month i have to add again people to the acount, so i pay two acaunts, one that i don't even know why i'mgetting charged for, and the other kicks out my family every month from the package

PLEASE SOMEBODY HELP MEEEE

[MattSuda]

Hey @alessa25

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.