improper billing

[Petrusrp]

I signed the spotify that is on promotion three months for $ 1.99 so that was then charged $ 10.00 on my credit card?

I hope that the reimbursement of the R $ 8.00
And that at the next charge only R $ 1,99 will be charged according to the advertisement of the promotion.

I await a return by email

p******@gmail.com

[osornios]

Hey @Petrusrp

That offer is available to users that have never had Premium on their account before (via a subscription or a trial).

Also, It's not possible to get one of the offers with a payment method that's already been used to purchase a subscription or another offer before.

You can get a refund before 15 days have passed from the date of purchase. You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Hope it helps. 🙂