it’s not letting me pay premium with my card it keeps say payment failed and it’s not my bank

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it’s not letting me pay premium with my card it keeps say payment failed and it’s not my bank

JovanaT
Newbie

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

1 Reply

Re: it’s not letting me pay premium with my card it keeps say payment failed and it’s not my bank

Rock Star 17
Rock Star 17

Hey @JovanaT, thanks for reaching out! 

 

Could you try this using a different browser or incognito mode? If that doesn't help, could you try following these steps?

 

Let me know how this goes :) 

Billy-JRock Star 17
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