it still deducted from my credit card

[Mrk1980]

i was trying to get spotify for students but when it got to the verification page i figured out im not considered a student, so i backed out and went and tried to go get the regular only to find out the student plan took 4.99 from me and i still DO NOT HAVE spotify...

[Maxim]

Hey @Mrk1980,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

[Mrk1980]

 its gone, 4.99 has been taken from my account.. its not there pending.. and now just noticed that another 4.99 has been deducted, ... if my money doesnt get reimbursed i will leave the spotify service cus i never agreed to pay anything so this is theft

[Mrk1980]

so, thats it... you guys take money from my bank account without my permission, not once, but twice, and the 2nd time you guys took money, you dated it for march 12... we are march 10 ffs... im definitely not happy with how this is going... ill kindly take my money you guys stole from me and ill take my business elsewhere

[Maxim]

I'd recommend checking the 'Check the status of your payment' section of this support article for more info.