je ne suis pas en premium mais je suis debitee de 9.99 euros par mois

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je ne suis pas en premium mais je suis debitee de 9.99 euros par mois

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Free/Premium

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Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

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Re: je ne suis pas en premium mais je suis debitee de 9.99 euros par mois

Moderator
Moderator

Hey there @marie33000

 

Thanks for reaching out to the Community about this. 
 

Hope you don't mind us replying in English as it's the Community's official language.

 

Sometimes Spotify users create more than one account for different reasons. In such a case you might have both free and Premium accounts. If you're accidentally logged in to your free account, you won't be able to see Premium features. You can however still use the Premium account.  

 

We suggest you head to this help page. Make sure you check all the troubleshooting steps and especially the ones for finding other accounts.

 

In case you decide to cancel the Premium subscription, simply head to this help page. 

 

Hope this helps. Keep us posted. 

IvanModerator
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