me bajaron suscripcion ya habiendo pagado

[airede]

me bajaron la suscripcion premium siendo que ya habia pagado el mes.

necesito una solucion.

[user-removed]

Hey @airede, welcome to the Spotify Community!

We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.

Just to confirm, are you able to see the current status of the charge? If it hasn't gone through, try signing up for Premium again using an incognito window to see if it makes a difference.

Let us know if you have any question 🙂