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mi cuenta sigue con propaganda aun habiendo pagado membresia premiun

mi cuenta sigue con propaganda aun habiendo pagado membresia premiun

pague recien hay que esperar?
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2 Replies

Pague el 28 de octubre con tarjeta US$ 17,28  la transaccion figura como Spotify y aun no fue acrediutada y sigo con propagandas

<Moderator edit>

Hey there folks, 

 

Thanks for posting in the Community and welcome.

 

In this case, we'd suggest you double-check the details of the accounts you've logged in on your devices. If you're using a mobile device, you can follow these steps:

  1. Open the app.
  2. Select your profile picture at the top-left of the screen.
  3. There, select Settings and privacy.
  4. At the top of settings, you can see the email linked to your account (if any) and the type of plan you have.

It's possible that you have more than one account and the Premium was applied to a different account from the one you've logged in into. If you aren’t certain about the details you used to register on the app, go to password reset and enter possible email addresses you own. When you enter an email that's registered with Spotify, you'll get a password reset message for that email.


Note: Keep in mind there are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Try logging in with these, your Premium accounts may be linked to one of these options as well.
 

Lastly, keep in mind that is expected to listen to ads when playing podcast. You can read more about it in this thread.

 

@rodolfocavalleri, we've gone ahead and edited your reply, since it contained sensitive info. Keep in mind this is a public space, so, to maintain your data secure, we've deleted some of the details you kindly sent us.
 

We hope you found this helpful. Let us know if you need anything else. 

AlejaRModerator
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