Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
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If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
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FAQs
Please see below the most popular frequently asked questions.
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Ongoing Issues
Please see below the current ongoing issues which are under investigation.
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Help categories
Account & Payment
Using Spotify
Listen Everywhere
¡Hola @user-removed!
¿Te has registrado con Facebook o via Email?
- En caso de ser con Facebook, deben buscarte mediante el nombre que utilices en tu perfil.
- En caso de ser via Email, asegurate que el nombre de usuario es el correcto. Puedes hacer eso ingresando a tu correo electronico y verificando en el recibo de tu suscripcion Premium (Deberia aparecer en la parte inferior).
Espero haber resuelto tu duda, cualquier problema solo responde a este mensaje 🙂
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