Help Wizard

Step 1


migration from duo plan to family plan

migration from duo plan to family plan







(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

Hello, I can not see an option to make the upgrade to family plan (my current plan - duo)

In account options in available plans section  I can only choose "spotify free" option.

Its a bit confusing. Should I quit from premium and then start from free plan and than go straight to family?

thx for any help and suggestions.


1 Reply

Hey @piotr2piotr, thanks for reaching out to the Community!

I'll be happy to help.

Since you're not seeing an option to switch directly to Premium Family, I'd recommend canceling your current subscription (Premium Duo), wait for your account to revert to Free, then upgrade to Premium Family.


I'll be here if you need some more help.

Billy-JSpotify Star
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