my account keeps getting charged earlier every month

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my account keeps getting charged earlier every month

flipper1
Visitor

Plan

Premium Family

Country

Sweden

My Question or Issue

Hi,

I got family premium jan-25 and payment went threw jan-28 and then I thought I would get charged again around that date in feb but instead got charged feb-18 and this month spotify tried on mar-14 and got a notice to pay fast or lose premium, I don't get it please help. 

 

 

1 Reply
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Re: my account keeps getting charged earlier every month

Rock Star 14
Rock Star 14

Hey there @flipper1,

thanks for reaching out to the community !

 

The issue described can happen when a user created multiple accounts by mistake or had upgraded the wrong account.

Please use this help guide to locate all accounts listed with your details.

 

In addition, for further info on reasons for extra charges check out this help page.

 

Reply back to the post if you need further help and i'll jump back in=)

OneByBooRock Star 14
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