my subscription cancelled for no reason

[Mado_Scientist]

Plan

Free/Premium

Country

Turkey

My Question or Issue

In June 2022 I bought 1 year subscription however right now my plan changed to free.

What am I supposed to do?

[Maxim]

Hey @Mado_Scientist ,

Thanks for coming to the Community.

Based on your screenshot, your Premium is ending on 6/14/23, which is expected if you bought one year of Premium in June 2022.

Let me know if you have any other questions 🙂

[Mado_Scientist]

I know that. My problem is that it ended on 8th of July without any notification or reasoning

[Maxim · Accepted solution]

Hey @Mado_Scientist ,

Thanks for letting me know.

In this case, it's best to reach out to Customer Support, as they're the ones who can provide more info on this as they have access to the necessary tools 🙂

Hope this helps!