my subscription says premium with hulu but I can't connect

[moghu]

My plan is called Premium with Hulu and I am based in USA.

However I can't connect with Hulu. There is a massive button that says activate in my account. I have tried many times over the last couple of years and it never worked.

Why do I have a plan that includes Hulu and a button that asks me to activate it in the MAIN PAGE and I can't have it?

[Brunelicia]

Hey @moghu ,

Welcome to the Community!

I recommend you to check out this article for more help with this, make sure you follow all of the steps there.

Let me know how you get on 🙂

[moghu]

Well I do understand the article I do not understand why I still have as
you can see in my pictures attached an account that says hulu is included
and a massive button in a top banner with activate your hulu account.

If hulu is not available anymore, every option should have been taken out
and my subscription should not state that I have it.

If you are hugely advertising me that I have it and saying it in my account
and you do not provide it, that is a problem.

[Brunelicia]

Can you please try to access the link using a Private/Incognito Window?

If that doesn't do the trick and you already have Premium, I suggest you to end your subscription, wait until your account reverts back to free and then resubscribe again.

Thanks 🙂

[moghu]

I tried the incognito window. It did not work.
If I end my subscription I won't be eligible anymore... so that is not a
solution neither.
I am eligible as it is right now it is just not letting me access it.

[Peter]

Hey @moghu,

Thanks for getting back to us, and apologies for the confusion - there's no need to cancel your subscription 🙂 

Do you mind heading to your account overview page here and checking to see if there's a Your services menu in the left sidebar? If so, you should see the option to activate your Hulu subscription from there.

Let us know how it goes! We'll be here in case you need further help with this 🙂