no activation code

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no activation code

Casual Listener

Plan

Free

Country

germany

Device

iPhone 7

Operating System

IOS 14

 

My Question or Issue

so i went to buy an activation code and its an older one witch still requires a reciept. i dodnt know this at the time and thus didnt ask for the reciept. is there anything i can do. i dont want the 30€ to go to waste?

3 Replies
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Re: no activation code

Rock Star 23
Rock Star 23

Hey @lewiskaeden, thanks for reaching out to the Community!

 

To confirm, you purchased a gift card, and you aren’t able to redeem it because the gift card code was on the receipt? If this is the case, can you let me know if you still have the gift card with you?

 

Keep me posted. 

Billy-JRock Star 23
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Highlighted

Re: no activation code

Casual Listener

i do indeed still have the gift card

 

Highlighted

Re: no activation code

Rock Star 23
Rock Star 23

Hey @lewiskaeden

 

In this case, I'd recommend going back to the store and ask them for a receipt which includes the gift card code. If the gift card doesn't have the code on it, Spotify won't be able to assist you unless there is a receipt or another proof of purchase. 

 

Whenever you have time, you can go to the place you brought the gift card and let me know what happens there.

 

I'll be standing by!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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