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no mobile phone credit. what will happen?

no mobile phone credit. what will happen?

Plan

Free/Premium

Country

Germany

Device

(Samsung Galaxy S6)

Operating System

(Android 7.0)

 

My Question or Issue

Following.I am currently testing the trial month and would have to pay tomorrow. Since I have specified Boku as the payment method, the money will be deducted from my credit on my mobile phone. But I have no money on my cell phone.Does the subscription end automatically? I'm a little scared because I don't have the money. It would be great if you could help me.

Reply
1 Reply

Hey @Joana0xx 

 

Delete your payment details so no new future charges can be made.

To do so:

 

1. Go to your Subscription page.

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 
Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.
 
Hope it helps. 🙂
osorniosSpotify Star
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