not premium despite billed

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not premium despite billed

Regular

 

 

Plan

family 

Country

 sweden

 

My Question or Issue

 

hello

 

Paid our bill and charged 23 februari. Today we are no longer premium. Why? We have a family account.

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Re: not premium despite billed

Rock Star 23
Rock Star 23

Hey @malin747, and welcome to the community.

Hope you're doing great! 

 

Can you log into your account, and tell me what your subscription status is? If there are any error messages, please send those over as well and I'll be happy to take a look.

 

Keep me in the loop 🙂 

Billy-JRock Star 23
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