Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

not premium despite billed

not premium despite billed

 

 

Plan

family 

Country

 sweden

 

My Question or Issue

 

hello

 

Paid our bill and charged 23 februari. Today we are no longer premium. Why? We have a family account.

Reply
1 Reply

Hey @malin747, and welcome to the community.

Hope you're doing great! 

 

Can you log into your account, and tell me what your subscription status is? If there are any error messages, please send those over as well and I'll be happy to take a look.

 

Keep me in the loop 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts