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paid for premium and didn’t get it

paid for premium and didn’t get it

I paid for Spotify premium with the student discount and my card went through. I got to the questions that ask your name and college. I filled it out and submitted, but it said there was an error and that i had to refresh the page. When I did that, it took me back to the payment screen and it charged my card and I did not get premium. Please help. I have already tried logging out and back in to my account and I know it was paid through the account I’m currently using.

 

 

 

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1 Reply

Hey @sovngjenger-666,

 

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

MaximSpotify Star
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