Help Wizard

Step 1


paid for spotify premium, haven't got it.

paid for spotify premium, haven't got it.

As the title says, I paid money for spotify premium, the money is no longer in my bank account, but spotify still says im on a free account, and before you say "you're logged into the wrong account" I am not, I do not have multiple spotify accounts, I have one.
1 Reply

Hi there @vaszoly,


Thanks for the post.


Sometimes it might take a few hours for the system to process your payment and change the subscription status on your account. It's a good idea to log out and back in your account, to refresh the connection. 


If you're still not seeing your Premium features after that, check your bank account if the sum has been refunded. Sometimes if the system can't process your transaction the sum will be automatically refunded to your bank account.


Hope this helps.

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