paid for the Premium Duo plan, and the money has been debited. No progress

[Shannu]

Hi, I paid for the Premium Duo plan, and the money has been debited from my account. But my Spotify account still shows "awaiting payment" and the subscription hasn't started. Please help me resolve this. I can share the transaction details if needed.

[Billy-J]

Hey @Shannu, thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!