paid transaction was made on my account without my knowledge

Reply

paid transaction was made on my account without my knowledge

buse0kk
Visitor

Plan

Premium

Country

turkey

 

Device

huawei mate 20 lite

Operating System

android

 

My Question or Issue

 

Some time after I got my student premium account, I got a message from my bank stating that I made a $1.11 fee transaction even though I didn't. I canceled the card right after the message and now I'm having trouble getting premium again as I have trust issues. I demand an explanation of the reason for this situation and its return.

1 Reply

Alex
Moderator
Moderator

Hey @buse0kk,

 

Thanks for reaching out about this in the Community!

 

Sorry to hear that this has happened to you. Spotify has no premium package for the price of 1.11 USD, so this is most likely not an automated transaction for a Spotify Premium package.

 

We'd recommend you reach out to our customer support team here. Send them the invoice you've received and they'll be able to give you more information.

 

Hope this helps. 

AlexModerator
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