Help Wizard

Step 1


premium account but still advertisements etc

premium account but still advertisements etc

I pay for a premium account every month, but in my settings it says I still have free account. I still can't skip songs or download them and listen them without wifi. Can anyone help me?
1 Reply

Hey @b-gietema,


It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.


  • If you don't have another email address, note how you log into the Spotify app usually.
  • If you use your Facebook details try entering your Spotify username (if you created one originally).
  • If you use your Spotify username try entering just your email address.
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