premium account showing as free

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premium account showing as free

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I had to restore my iPhone and now when I log in it shows me as on a free account when I have premium. Please advise.

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Re: premium account showing as free

Rock Star 17
Rock Star 17

Hey @JessMac! Welcome to the Spotify Community. ^^

 

What happened: You most likely logged into an additional account you didn’t know you have. Don’t worry; unless you’ve applied a payment method to it at some point, this account is not costing you anything.


What to do: To get to the account you’re used to, log out of the “empty” account and log in again but, this time, use just your Spotify username, not your email address.

 

Let me know if that helps, thanks! ^^

Peace

NicoRock Star 17
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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1 Reply
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Solution!

Re: premium account showing as free

Rock Star 17
Rock Star 17

Hey @JessMac! Welcome to the Spotify Community. ^^

 

What happened: You most likely logged into an additional account you didn’t know you have. Don’t worry; unless you’ve applied a payment method to it at some point, this account is not costing you anything.


What to do: To get to the account you’re used to, log out of the “empty” account and log in again but, this time, use just your Spotify username, not your email address.

 

Let me know if that helps, thanks! ^^

Peace

NicoRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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