premium does not work

[marielluh24]

i have a premium abbo but i don't have the options with that. if i want to shuffle or want to go to the next song he says you find the premium button en says i have to pay. but i dit pay that and in my account also say i have premium.

[MonicaM_Bogota]

Hi, @marielluh24!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes.