premium downloading stopped working

[mszczepaniak]

Had premium for a little over a year now but now all of a sudden the premium feature of downloading and at the worst time where im traveling and was going to use the offline playback. Now when i sswitch on downloading it just says that its a premium feature and i should subscribe but when it redirects me im already paying for it and the subscription isn't to be renewed for another 3-4 days.

Plan

Premium

Country

Scotland

Device

Desktop and Android

Operating System

Android Oreo, Windows 10

[Billy-J · Accepted solution]

Hey @mszczepaniak, I'm happy to help.

Could you try a clean reinstall of the Spotify app? If that doesn't help, please go to your account overview page, and let me know whether your subscription status says 'Free' or 'Premium'.

Let me know how this goes 🙂