premium duo

[succmycock]

Plan

Premium

Country

netherlands

Device

iphone/laptop

Operating System

IOS 14/Windows 10

My Question or Issue

i paid for spotify premium duo but my duo isnt/cant be activated.

my account is stil on a free plan

[Billy-J]

Hey @succmycock, thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart device > log back in in the Spotify app and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes.