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premium into free account

premium into free account

Ive been a spotify customer for at least 7 years now. Suddenly my premium account has been changed into a free account but ive never cancelled anything.

The strangest of all is that my ex (weve always shared the account) can still use my account and on his phone it still says its a premium account wich is frustrating because its mine and im the one whos been paying for it the past years.

 

No customer service i think thats really really bad so hope someone can help me

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