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premium not working

premium not working

Hi,

I've upgraded my Spotify to premium but when I go to use the unlimited skips it says I can't do it ... same with shuffling it , it says I can't do it ... my account says it's premium when I log in ... please fix this problem
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I got the same problem with my account. I buy a giftcard and activated it. I downloaded all my songs and hear it offline, but i cant play my song or switch to the next. In my Account stay "Premium"

Hope for a fast answer please.

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