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premium payment problem

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premium payment problem

user-removed
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Plan

Premium

Turkey

 

Device

(iPhone 8, Macbook Pro late 2016)

Operating System

(iOS 10)

 

My Question or Issue

Hello, I was in the Premium plan. I have been paying with a certain card but the card has expired. We got it fixed and got a different card number for the same card. I entered the correct card number, date and the security number. I'm sure. But it does not accept it and says that payment has failed. I have tried with a different in case it was problem with the first card but it still didn't accept. I've been trying for a week now. I have checked everything that has written on Spotify's site and made sure that my card is suitable for payment like using it abroad etc. How can I solve this problem? 

1 ACCEPTED SOLUTION

Accepted Solutions
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Solution!

Re: premium payment problem

Community Manager
Community Manager

Hey there @user-removed,

Thanks for reaching out! Don't worry we're here to help 🙂

Sometimes data in your browser can cause such behavior. An easy way to avoid this is using a private or incognito browser window. 

If that doesn't fix things, you could try a different browser or a different device, if that's an option.

Hope you find this useful. Let us know how you get on.

Have a great day!

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

View solution in original post

1 Reply
Highlighted
Solution!

Re: premium payment problem

Community Manager
Community Manager

Hey there @user-removed,

Thanks for reaching out! Don't worry we're here to help 🙂

Sometimes data in your browser can cause such behavior. An easy way to avoid this is using a private or incognito browser window. 

If that doesn't fix things, you could try a different browser or a different device, if that's an option.

Hope you find this useful. Let us know how you get on.

Have a great day!

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

View solution in original post

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