premium subscription not working

araaaam · 2023-08-22

I activated Premium last week but according to the App (on iPhone 12 and in the Desktop App) I am still on a free plan.

- Paid through PayPal
- My account says I have the Premium subscription
- I have a Spotify invoice stating I paid on August 16th.
- I tried to log out/ log in several times on both apps (as per FAQ answer) but it still shows I am on a free plan.

Anyone who can help me out?

Maxim · 2023-08-22

Hey @araaaam,

Thanks for reaching out.

Did you subscribe to Premium Individual, Premium Student, Premium Duo or Premium Family? 🙂

Let me know.

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araaaam · 2023-08-22

Hey @Maxim, this concerns premium individual...

araaaam · 2023-08-22

Hi @Maxim, this concerns premium individual....

Maxim · 2023-08-22

Hey @araaaam,

Thanks for letting me know.

Did you make sure to use the username that is displayed at https://spotify.com/account for logging into the app? 🙂

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araaaam · 2023-08-22

Hi @Maxim,

yes I did. I tried multiple times both with the username as displayed at my account as well as with the according e-mailadress. Unfortunately so far without any luck...

Maxim · 2023-08-23

Hey @araaaam,

Thanks for letting me know.

Can you post a few screenshots of the app so that we can see how it looks on your end? 🙂

Also, have you tried using any Premium features yet (e.g. downloading music for offline listening)?

MaximSpotify Star

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If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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