premium trial

[saulieni]

Plan

Free/Premium

Country

United Kingdom

Device

Iphone 15 Pro Max

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I got a 3 months Free trial on september 7th , however it is now the 9th and i don’t have premium anymore? Please help

[Billy-J]

Hey @saulieni, thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!