premiun account has finished but I am still paying as a premiun costumer

[Chiquiless101]

Hi there,

I´m having some problems with my premiun account, in fact, it doesn´t exist anymore. I don´t understand why it´s happening because I pay my subscription fee every month. I´ve taken out it with a third party (my phone company here in Spain). I´ve asked my company and they´re working on that, I hope...

I´ll really appreciate some help you could give me.

Thanks in advanced

Jorge

[JuanCamilo]

Hey @Chiquiless101 and welcome to the Spotify Community!

In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.

[Chiquiless101]

Hola, Juan.

Muchas gracias por la respuesta, investigaré por donde me has indicado...

Gracias

[bishopward]

I need to end my premium but I cannot reach to do so and I have gotten the promise services

[Jeremy]

Hi there folks,

Thank you for your posts in the Community. 

We recommend that you head over to this article to get information on how to cancel your Premium plan. 

If you still having issues, we suggest that you contact our customer support here. 

Let us know how everything goes 🙂

Take care!