problem with family plan

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problem with family plan

user-removed
Not applicable

 

Plan

Premium

Country

 Spain

 

 

My Question or Issue

I made a Family plan, and everybody introduce the ZIP code, but all my family was kicked out except me.

What happend?

 

 

3 Replies

Re: problem with family plan

Rock Star 21
Rock Star 21

Hey @user-removed, and welcome to the community. 

Hope you’re doing great!

 

Could you try reinviting those people again? Also, please make sure your address was the same at first, and that everyone resides at the same address as you. 

 

Let me know how this goes :)

Billy-JRock Star 21
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Re: problem with family plan

user-removed
Not applicable
Hi,

We try it but it doesn't work...

Since we do the family plan, all together put the same location data...

Could you help us?

Cheers

Re: problem with family plan

Rock Star 21
Rock Star 21

Hey again @user-removed.

 

Thanks again for reporting this. I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

 

I hope this helps :) 

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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