"You've discovered a premium feature" every time I try to save my playlists

[projhs]

Plan

Premium

Country

Costa Rica

Device

S10+

My Question or Issue

For about a week now, every time I open the app or go to save ANY playlist, I get a pop up saying it's a Premium feature. I have the premium family plan, and had no issues in the past until now. On top of that, I was forced to change my password around the same time this issue started. How can we have this fixed asap?

[FaridR]

Same problem/bug here. 

And, I can't download any playlists anymore.

It just tells me "You discovered a premium feature" and stays on "Waiting for download" for ever

Offline plays completely stopped.

Country: Turkey

Device: S10

---UPDATE---

Looks like I found the problem. I was about to uninstall the app, and I accidentaly saw that the "Storage Permission" for Spotify is disabled.

Turned on the storage permission, and everything got back to normal.

Downloads working and "You have discovered a premium feature" has gone for now.

[Peter]

Hey @projhs and @FaridR,

Thanks for reaching out to us about this 🙂

This is a known issue which we are currently looking into.

Make sure to head over to this thread and leave your info. We'll get back to you in the thread as soon as we have any updates.

Thnaks!

[metal_tank]

This issue is far from resolved.

I've had a premium account for years, currently with a family plan, and I'm running into this message now when I try to listen to the latest single from one of my favourite artists.

[Petya]

Hey there @metal_tank,

Thanks for reaching out! 

Let's try the following steps: 

1. Run a clean reinstall.
2. Restart device.
3. Log out and back in. 

If this doesn't work, let us know your:

• device
• OS 
• Spotify version

Keep us posted!

[metal_tank]

Hi Petya,

I've done all of this already.

I'm running Spotify version 8.5.30.579 on Oxygen OS 9.0.9 (Android 9) on a OnePlus 5T.

[Petya]

Hey @metal_tank,

Thanks for the quick reply! 

Could you try running a clean reinstall again? This time with the help of this guide (step 4 is very important) to make sure your app is running on the latest version. 

After that please try enabling permission for storage option for Spotify. This can be accessed by going to Settings>Apps>Spotify>Permissions>Storage.

Let us know how it goes!

[metal_tank]

Hi Petya,

I've done a clean install & ensured Spotify has storage permissions, and this hasn't resolved the issue.

What else can we try please?

[metal_tank]

I'm also having this issue on my PC as well FYI. It's not showing up with the banner, but I still can't play the track

[Petya]

Hey again @metal_tank,

Thanks for being here and for trying out the steps! 

Can you try clearing the cache on both of your devices?

We'll be keeping an eye out for your replies!