Plan
Premium
Country
Costa Rica
Device
S10+
My Question or Issue
For about a week now, every time I open the app or go to save ANY playlist, I get a pop up saying it's a Premium feature. I have the premium family plan, and had no issues in the past until now. On top of that, I was forced to change my password around the same time this issue started. How can we have this fixed asap?
Same problem/bug here.
And, I can't download any playlists anymore.
It just tells me "You discovered a premium feature" and stays on "Waiting for download" for ever
Offline plays completely stopped.
Country: Turkey
Device: S10
---UPDATE---
Looks like I found the problem. I was about to uninstall the app, and I accidentaly saw that the "Storage Permission" for Spotify is disabled.
Turned on the storage permission, and everything got back to normal.
Downloads working and "You have discovered a premium feature" has gone for now.
This issue is far from resolved.
I've had a premium account for years, currently with a family plan, and I'm running into this message now when I try to listen to the latest single from one of my favourite artists.
Hey there @metal_tank,
Thanks for reaching out!
Let's try the following steps:
If this doesn't work, let us know your:
Keep us posted!
Hey @metal_tank,
Thanks for the quick reply!
Could you try running a clean reinstall again? This time with the help of this guide (step 4 is very important) to make sure your app is running on the latest version.
After that please try enabling permission for storage option for Spotify. This can be accessed by going to Settings>Apps>Spotify>Permissions>Storage.
Let us know how it goes!
Hey again @metal_tank,
Thanks for being here and for trying out the steps!
Can you try clearing the cache on both of your devices?
We'll be keeping an eye out for your replies!
I think when you download songs on Spotify, it's only saved on the Spotify app, not to your local drive. That's why it doesn't need permissions for storage access. Does that make sense?
This ilyas i have a issue on my spotify iam free user and which song i like the don’t play and which song i like the play only 10 sec and another song which is no like on my list it is play
Hey @Ilyaskhan,
Thank you for reaching out to the Community and welcome.
When you have a free account, selecting a specific track is just going to show you a 10 seconds preview of the song. Keep in mind that selecting a specific song from your playlist is a feature only available for Premium subscribers.
To listen to full tracks in a free account, we'd recommend using the Play shuffle button shown on the top of your screenshot.
Hope this helps. If you have any additional questions, don't hesitate to ask.
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