removed and cant rejoin Family Premium

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removed and cant rejoin Family Premium

marcela123
Newbie

I have a premium account (the owner is my husband) for a long time - more than 3 years and recently I was removed from the plan and moved to the free account, whereas he stayed in the premium. He already sent million times new invitation, we tried everything that is recommended in the website but nothing works.

 

Even worse, we made a test creating a new user and it worked.. the new user ! What is happening? Under my user I already have many playlists, it is connected with facebook and everything, why cant I rejoin my premium plan? And if I invent a new user it works?

I am very upset with this situation.

 

Plan

Family Premium (or should be...trying to....)

 

Country

 Brazil

 

 

 

My Question or Issue

 

2 Replies

Re: removed and cant rejoin Family Premium

filup15
Newbie

I’m having the same problem... does anyone have a solution or can Spotify fix this??

Highlighted

Re: removed and cant rejoin Family Premium

Rising Star 1 Axgk
Rising Star 1

Try contacting their support support@spotify.com

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