renew family subscription after cancelling

[Djangoman]

Plan

Premium Family

Country

 USA

Device

MACBOOK PRO

Operating System

(iOS 10 Mojave)

My Question or Issue

hello everyone, having some trouble renewing my premium family subscription after cancelling it mistakenly a few days ago. When I go to the subscription page under family and click "cancel or change" and then try to "renew" I get a message that says "We're sorry, but it seems you've cancelled your family plan membership. You can still register for this offer by renewing your subscription." But that's just the problem, I can't seem to renew my subscription! Any ideas?

[Billy-J]

Hey @Djangoman, and welcome to the community. 

Hope you’re doing great!

I'm sorry to hear this. Could you try using another browser or incognito mode? Also, can you send me a screenshot of any error messages being shown?

Let me know how this goes 🙂

[Djangoman]

 Thanks for your response Billy,

I’ll try using another browser when I get a chance to fire up the laptop (away from home and computer for a few days) and I don’t know what incognito mode is. 

Heres the new error message I get when trying to renew my family plan:

[Billy-J]

@Djangoman.

Alright, let me know what happens.

Thanks 🙂