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renew

Casual Listener

Why am I charged 9.99 when my renewal is due next month not this month??

I re-verified my account as I'm still a student.

I would like a refund of 9.99 and charge me the student rate. 

NEXT TIME SEND EMAIL THAT THE PLAN IS CHANGING ELSE NO USE OF TAKING OUR EMAIL.

3 Replies
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Re: renew

Rock Star 18
Rock Star 18

Hey there @steve80,

thanks for posting in the community !

 

The majority of unexpected charges happen due to users having or creating a second account by mistake.

Please use this help page to make sure you're using the right account and if you have created another account by mistake.

 

In addition, it's always helpful reading this help page on reasons for being extra charged + this Premium for Students help page to make sure you're still eligable for the trial discount.

 

Reply back to the post in case you need further help 😃

 

OneByBooRock Star 18
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Re: renew

Casual Listener

I didn't create a new account. The same count has been charged 1 month earlier than the renewal date @ full price. The account said your account renews next month and will be charged full price if so then why did that charge show up now not next month?

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Re: renew

Rock Star 18
Rock Star 18

Hey there @steve80,

thanks for the update!

 

If you've read all help guide i sent you and still haven't got the answer you're looking for, you can use this contact page to explain CS the issue through this contact page and they'll have the closer look at the account.

 

Hope this helps 😃

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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