Hey, @ennchow
Welcome to Spotify Community and thanks for posting!
About your issue, I suggest that you take a look at this article below:
After that, you need be in touch with the Customer Support to get help on that.
Let me know if you could solve your issue.
If you need more info or have any other questions, let me know! I'd love to help!
Best Regards,
hezorg
hezorgRock Star 3
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Note: I'm not a Spotify employee.
