still charge of payment

[Seindy]

hello

on Mei I al ready stop subcribtion for my account " P102B2AF01 ", but the bill still charge me until this month, how can that happen,, I can't contact any your Indonesian services or official account, and there is no phone number, can you help me please.

[Billy-J]

Hey @Seindy, thanks for reaching out to the Community!

Can you send me a screenshot of your account status as shown here?

Additionally, try following all of the troubleshooting steps provided in this support article.

Let me know how this goes!

[Seindy]

here is my screenshot of my credit card bank

I don't have any screen shot about my account, because I already delete it, 

but I just know that number for my credit card payment 

its " P102B2AF01 "

AND my email its " *snip* "

[Billy-J]

Hey @Seindy,

Thanks for the screenshot. 

In this case, I'd recommend getting in touch with Customer Support here. Explain the issue you're having there, and they'll take a look and do their best to help.

Have a nice day!