student discount not being applied

[glennmckenna]

Hi,

i asked for a student discount about 3 months ago and i still havn't got it,...

is this normal ?

my school is in the list i've got proof the i'm at that school... what else do you need ???

[Aimee_T]

Hey @glennmckenna, welcome to the Spotify Community!

Sorry to hear that. We’d recommend reaching out to the good folks at SheerID about this here: https://www.sheerid.com/spotify-student-support/#customer-service.

Take care 🙂

[glennmckenna]

thanks for the help

but could i know what the actual situation is ? and why i've got this situation ?

so i know what to say to or ask sheerID