subscription

[Daisy521]

I am paying for premium account every month. But my account doesn't recognise me as a premium user. So I can not cancel the subscription since the account setting tells me I am a free user.. But I am paying $9.99 every month. 

When I signed up at first, I was a free user in Canada but I moved away to other country then it started to charge me. Would this be why my account is not updated? 

What can I do ?

Country ; Canada 

Device

Samsung Galaxy 8

[OneByBoo]

Hey there @Daisy521,

thanks for reaching out to the community !

The issue you're describing might be caused by having more than one account.

Please as a first step use this help guide to locate accounts under your details as you might have two account listed.

Also adding this two help guides that might shed some light and help solving the issue you're having:

- Why isn't my Premium subscription working?

- Why have i been charged?

Let me know if you need further help 😃