Help Wizard

Step 1


the payment isn't working

the payment isn't working

I did the upgrade for the premium version, but it's still free
2 Replies

Hey @Ch4n3l


Thanks for coming to the spotify community!


There's a couple of things to check, firstly did you receive an email from Spotify to confirm the subscription? Secondly is it possible you have logged in in two different ways? Facebook login and username/password login is different so it could be possible one account has premium whilst the other remains free.


Have a look at our account using this link and let me know how you get on.


Hope this helps!


Hi, thank you very much but I didn't receive any emails from Spotify and I
didn't log in with my Facebook, I hope it's just a matter of time. Again,
thank you for replying!

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