unable to remember my email and pw for my premium acct. Is there a way Spotify can look it up

[spldohana]

• None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[AdamDam]

Hi @spldohana,

Thanks for posting in the Spotify Community!

One step that you can try is following the suggestion in this Support article of going to the password reset form and entering possible email addresses that you own. You'll get a message that a password reset email was sent when you enter the right email address associated with your Spotify account.

If you can't remember the correct email address associated with your Spotify account to enter into password reset, then I would recommend contacting Customer Support; they’ll take a look and do their best to help.

Let us know if you have any other questions, and have a good day!

[spldohana]

I've tried on 2 accounts and it is a "free" account. I want to know if it can be located thru my subscription billing account.

[Billy-J]

Hey @spldohana, 

As @AdamDam mentioned, I’d recommend getting in touch with Customer Support as advised in his last reply.

Have a great day ahead!