unexpected payment on my account

[-wp_f410sqrf]

Plan

Premium Family

Country

 Czech Republic

Device

(iPhone 7

Operating System

(iOS 10

My Question or Issue

 Hallo, I have a important question. There is an unexpected payment on my account. I have spotifuggle family, which means 9EUR per mont and there is now a 39 EUR payment, but I do not know for what. Is there a mistake or some unusual activity on my account? Plese let me know. Thank You Vít Vachun Czcech Republic.

[JulianA_Bogota]

Hey @-wp_f410sqrf, thanks for writing!

If you haven't received a receipt or confirmation email from Spotify to your account's email address, it's very likely that the transactions for the additional funds you're letting us know about are just pending charges. There's more info about this here.

In case those payments were indeed processed, we recommend checking out the information you'll find here for what to do next.

We hope this helps. Have an amazing day 🙂