I have upgraded to Premium + Headspace. I have a Sony Xperia L2, Android version 7.1.1
I upgraded but now the app doesn't work. It says 'something went wrong' when i try to view an album or playlist and when i select a song it doesnt play anything at all.
I have checked my subscription is active, my receipt is visible in my account page, i have uninstalled and re-installed about 50 times. I've restarted my phone but nothing its still the same. I have the latest version of the app. It isnt set to offline or anything like that in settings. Spotify works perfectly fine on my laptop, so why doesnt the app work? It was working fine the other day.
Also, i signed up for the deal thats £9.99 for 3 months then £14.99 afterwards. However, my subscription now says i paid £9.99 and from next month it will go up to £14.99 when it should be £9.99
Please please please help me, this is so infuriating. I made another post here but its disappeared and i dont even see it visible on my profile
Solved! Go to Solution.
Hey again @Rhibeam,
Thank you for you reply and for the troubleshooting steps you've taken so far.
It would be great if you can try to following:
We'll keep an eye out for your reply.