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verified student with no premium access??

verified student with no premium access??

Got an email saying, "We verified that you're enrolled in an accredited college or university, which means Premium for Students is but a few clicks away. Go back to Spotify to complete your purchase."
Clicked th elink only to arrive at this page. spotify2.JPG

Went back to my account and I know its currently a freeby because of this: ("try premium" advert on every second page)spotify3.JPGThought maybe something had gone wrong so I applied again as a student and got thisspotify.JPG

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just bought premium, which is now working, but when i try to swap over to the discount I get that last message, "youve already redeemed this offer".
is there an email address I can contact directly or is this as good as Spotify's support system gets?? 

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